Career: Client Care Representative, Sacramento Branch
Scope of Work
- Answer telephones, forward callers, accept messages following company standards.
- Create client work orders from telephones, fax, Web users and from remote users.
- Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
- Coordinate rush and emergency client container and file requests through Director of Client Services or Transportation Coordinator.
- Regularly update delivery schedule reviewing daily with the Transportation Coordinator or Director of Client Services.
- Complete data research on missing client containers, maintain client contact files.
- Communicate with Clients as needed for Call Backs as directed by the Operations Team
- Assist or perform the vault processing as directed by the Director of Client Services.
- Process destruction work orders.
- Complete client data entry.
- Ensure all visitors are greeted, signed in and are given a badge.
- Complete filing of all work orders, management logs, on a daily basis.
- Process incoming mail - Fed Ex, UPS, etc. on a daily basis.
- Assist or Process as directed all levels of Client invoices (Billing).
- Advise local Manager of issues requiring management attention.
- Inspire others to provide heroic client service.
- Attend all required team and company meetings.
Physical Requirements
- Periodic lifting of 20 to 60 lbs.
- Periodic scanning of materials.
- Overhead reaching.
- Bending and stretching.
- Routine Pushing and pulling.
Skills
- Strong oral and written communication skills (must possess grammatically correct English skills).
- Must be flexible and friendly under pressure.
- Must have a strong attention to detail.
- Excellent Windows based computer skills.
- Strong team player.
Education
- High School diploma or equivalent
Prior Work Experience
- Minimum 1 year prior experience in the Customer Service industry or minimum 1 year experience in records management industry
Access Information Management
Be part of a dynamic and exciting work environment. Access Information Management is at the forefront of the growing records and information management market, and you can be too. Access is proud to offer team members:
- Competitive salary
- Comprehensive benefits including medical and dental
- 401(k)
- Life insurance
- Paid vacation
- Generous holiday schedule
- Fun and stimulating work environment
If you are interested to learn more please contact us by filling out the form below: